Artwork must be provided in a black and white vector file (EPS, PDF, CDR,). Artwork provided in color or shades of gray will not engrave. Artwork provided in unacceptable formats will incur a $65 art reformatting charge. Failure to provide appropriate artwork and/or approve proofs in a timely manner may result in order delays and/or require expedited shipping to meet your delivery date. For additional information, see Artwork Guidelines and Proof Policy.
How much does engraving cost?
The prices for the awards purchased through on our online storefront include engraving. This special pricing is exclusive to the awards purchased through the online storefront and will not apply to orders placed via email or in-store. Some of the awards catalogs featured on our site provide pricing, and the prices shown may exclude engraving. For awards purchased via email or in-store, the engraving charges will be based on the amount of text, award size, and award quantity. Please contact us for a formal quote or for engraving suggestions – we are always glad to help!
What are my font choices?
Our engravers have years of experience and will select fonts to best suit your awards and sentiments. However, if you prefer to choose your own font, you may select from the following options (see Sample Fonts).
Do you laser engrave and sand etch all awards onsite?
Yes. We sand etch all glass and crystal awards, and we laser engrave the plates for all wood plaques and trophies onsite.
What is Sand Etching?
Sand etching, also known as sand carving or sand blasting, is our primary engraving method for crystal and glass awards. This process requires that we create a mask for the award and then use a pressurized sand gun to shoot thousands of sand particles onto the piece by hand to etch the engraved portion of the award. Many other companies laser engrave onto glass and crystal because this method is faster and less expensive than sand etching. However, we refuse to laser engrave on glass and crystal because this process results in uneven and shallow engraving; in many cases, the edges of the letters chip off. Since we use only the highest quality products and engraving methods, we believe that the engraving method should enhance your awards rather than cheapen them. For these reasons, sand etching is our only engraving method for all crystal and glass awards.
The pricing for the awards purchased through on our online storefront include engraving up to the line count specified on each product page. Additional text will be quoted before production begins. This special pricing is exclusive to the awards purchased through the online storefront and will not apply to orders placed via email or in-store. Some of the awards catalogs featured on our site provide pricing, and the prices shown may exclude engraving. For awards purchased via email or in-store, the engraving charges will be based on the amount of text, award size, and award quantity. If you would like to add a logo or custom artwork, art files must be submitted to our specifications otherwise a $65 art set-up charge will apply. We will email proofs for all orders more than $200; the first emailed proof and first revised proof are free. Additional proofs will cost $10 each. If your order is less than $200 and you would like to receive a proof, a proof charge may apply. You will be advised if your order requires any additional charges before production begins. See Artwork Guidelines and Proof Policy for more information. Orders placed by California residents and/ or orders with California delivery addresses will be subject to a 8% sales tax. If your business is outside California, it is your responsibility to pay the sales tax for your order directly to your state government.
How do I order?
To place your order you may visit our showroom and order in-person, email your order, use our online storefront. Please call us with any questions for immediate ordering assistance. Production begins after we receive payment.
What is standard production time?
Standard production time is typically 5-10 business days after proof approval, but we will gladly rush production, if needed. For orders with proofs, please provide any proof changes or approvals within 24 hours to avoid production delays. Shipping requires additional time as well. Please note the following:
• To ensure an on-time delivery, you must provide artwork in one of our desired formats, review proofs carefully, and approve proofs as soon as possible. Tustin Awards is not responsible for production delays resulting from improper artwork and/or customer failure to provide proof changes or approval in a timely manner.
• Although we have the capacity to engrave and assemble hundreds of awards, some orders may require additional production time, rush charges and/or expedited shipping charges. We will advise you before production begins if your order requires additional production time, rush charges and/or expedited shipping. You will not incur any additional charges without your authorization.
Do you offer rush production?
Yes! Please call to discuss your order details.
What are your minimum and maximum order quantities?
Our minimum order quantity is one award, and our maximum order quantity is as many as you need. Although we can accommodate large orders of 100 or more, large orders may require additional production time, rush charges and/or expedited shipping to meet your delivery date. You will be advised before production begins if your order requires additional production time, rush charges, and/or expedited shipping costs.
Do you do over-runs or under-runs?
We ship exact quantities.
Can I change or cancel my order?
When changes or cancellations occur, we always try to accommodate our customers’ needs. If changes or cancellations are made after we have ordered the components from our suppliers, a restocking fee may apply. If we have created artwork for a cancelled order, art charges may still apply as well. All cancellations will be subject to the sole discretion of Tustin Awards, and cancellation requests may be refused for any reason.
Can I return my order?
We do not accept returns on awards, gifts, promotional products, or custom orders. For orders with proofs, Tustin Awards requires written approval before production begins. Upon approving the proofs, the customer assumes all responsibility for order accuracy which includes, but is not limited to: spelling, content, font selection, style, product quantity, etc. If an error occurs on the part of Tustin Awards, the error will be corrected immediately and replacement product will be provided before your event.
Do your awards come in individual boxes?
All of our glass and crystal awards come in individual boxes. Many of our other awards come in individual boxes as well. Please see product pages or contact us for more information about these boxes.
How do you ship your awards?
Our standard shipping method for all awards is UPS insured. All orders ship FOB Tustin, California. Shipping times and rates will vary depending on the method you select. Shipping times are counted starting with the day after the order ships (excluding Saturday, Sunday, and national holidays). We are not responsible for delivery delays due to inclement weather, carrier error, etc. We also offer a Will Call/Local Pick Up delivery option. See the map below for estimated delivery times:
What if my award arrives damaged or broken?
We take great care in packaging all of our awards, but occasionally awards become damaged in transit. If your award arrives damaged, we will gladly cover all replacement costs for your order. To obtain replacement awards, you must notify us within 48 hours of receiving your order. You must also email photographs of the damaged portion of the award and all packaging (shipping box, gift box – if applicable, bubble wrap, etc.). You must also keep the product and all shipping boxes, packaging materials, and award boxes for UPS inspection, otherwise replacement charges may apply.
My award is incorrect or misspelled. Will you replace it?
If the text on the award differs from the approved proof, we will engrave and ship a replacement award at no charge; we will make sure your replacement arrives before your event. Customer errors will be replaced as soon as possible and re-billed with a 20% courtesy discount (shipping will not be discounted).